Return and Refund Policy
At Serv-u-Pharmacy, we strive to provide you with the best online pharmacy experience and ensure your satisfaction with your purchases. We understand that situations may arise where you may need to return a product or request a refund. This Return and Refund Policy outlines the guidelines and procedures for returning products and seeking refunds. Please read this policy carefully before making a purchase.
1.1 Eligibility for Returns:
- We accept returns of unopened and unused products within 10 days from the date of delivery.
- To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.
1.2 Return Process:
- To initiate a return, please contact our customer service team to request a return authorization.
- Our customer service team will provide you with detailed instructions on how to return the product.
1.3 Shipping Costs:
- The customer is responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product.
2.1 Refund Eligibility:
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- To be eligible for a refund, the returned product must meet the criteria mentioned in section 1.1.
2.2 Refund Process:
- If your return is approved, we will initiate a refund to your original payment method.
- The refund process may take 30 days to complete, depending on your bank or payment provider.
2.3 Non-Refundable Items:
- Certain items may not be eligible for a refund due to safety and regulatory reasons. These include, but are not limited to, prescription medications and healthcare products.
3. Damaged or Defective Products
3.1 Reporting Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately.
- Provide detailed information about the issue and, if possible, include photographs to support your claim.
3.2 Replacements and Refunds for Damaged or Defective Products:
- Upon verification of the issue, we will arrange for a replacement of the damaged or defective product or issue a refund, based on your preference and product availability.
4. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory resolution to any issues you may encounter.